Best WordPress helpdesk plugins for your WordPress site? Using WordPress helpdesk plugins can make an important difference in handling customer support efficiently. It helps handle tickets, automate repetitive tasks, and improve communication for your support team, ultimately enhancing the overall customer experience on your website.
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In this guide, we’ve picked some top WordPress helpdesk plugins specifically designed to improve customer support on your WordPress platform.
Why Use WordPress Helpdesk Plugins for Customer Support?
As your business grows, managing customer keys in your email can get massive. A WordPress help desk plugin facilitates this by concentrating support requests, making search easier, speeding up response times, saving time, and enhancing the overall user experience.
Key benefits of WordPress Helpdesk Plugins
- Swift and efficient customer support.
- Automation of support tasks for better time management.
- Built-in analytics and reports to improve customer support.
- Scalability for growing customer support operations.
Related Article: Top 9 Age Verification WordPress Plugin
Heroic Inbox
Heroic Inbox is a premier WordPress helpdesk plugins, allowing perfect management of emails and support tickets directly from the WordPress dashboard. It eliminates the need for third-party combinations and comes with features like multiple inboxes, premade email templates, and integration with Heroic KB and a custom chatbot through Heroic AI Assistant.
Pros:
– Reminders and snooze functionality for important emails.
– Powerful search box for quick email retrieval.
– Easy installation and integration with business email accounts.
– Customer profile and ticket history are displayed in the sidebar.
Cons:
– No free plan available.
Why we recommend Heroic Inbox
Ideal for small business websites, Heroic Inbox offers efficient support ticket management with features like autoresponders and premade templates. Pricing starts at $199 per year for one website or $299.50 per year with the Heroic Bundle, including Heroic KB.
GrooveHQ
GrooveHQ is an all-in-one help desk solution with a widget system for easy combination into your WordPress site. It includes a knowledge base, contact form, and live chat prompt to enhance user engagement.
GrooveHQ simplifies customer support processes with features like automation, a shared inbox, and integration capabilities with various platforms.
Pros
– Comprehensive features, including conversation assignments, AI assistance, and integrations.
– Perfect combination with Zapier, Slack, Stripe, HubSpot, and more.
Cons
– Lack of a dedicated WordPress plugin.
– No free plan available.
Why we recommend GrooveHQ
Perfect for users wanting an all-inclusive help desk answer, GrooveHQ offers elements like live chat, automation, and knowledge base integration. Pricing starts at $15 per user per month for the Standard plan.
Help Scout Desk
Help Scout Desk is a leading WordPress helpdesk plugins and customer support plugin with seamless integration into WordPress. Connecting your WordPress account with HelpScout, it facilitates customer support directly from your website dashboard. Features include ticket creation without email addresses, ticket merging, a built-in knowledge base, and integration with Easy Digital Downloads (EDD) for online store support.
Pros:
– Integration with knowledge base plugins like Heroic KB.
– Easy Digital Downloads (EDD) integration for online stores.
Cons:
– Limited customization options.
– Premium pricing.
Why we recommend Help Scout Desk
Help Scout Desk stands out as the best WordPress helpdesk plugins for its integration capabilities, knowledge base features, and support for Easy Digital Downloads. Priced at $49.99 for a single-site plan, it offers valuable features for customer support.
HelpDesk
HelpDesk is a user-friendly key software that offers easy management of customer approval issues through email, phone, or web forms. While it doesn’t provide key management within the WordPress dashboard, its WordPress plugin contains a contact form for opening support keys directly from your website.
Key features include automatic spam filtration, modified contact forms, and integration with tools like LiveChat and ChatBot.
Pros:
– Knowledge base creation.
– AI features for ticket summarization.
– Integration with LiveChat and ChatBot.
Cons:
– Lack of WordPress dashboard ticket management.
– No free plan available.
Why we recommend HelpDesk
For small business websites managing an average volume of support tickets, HelpDesk offers a straightforward solution. Priced at $29 per month per agent (billed annually), it includes features like knowledge base creation and AI ticket summarization.
Awesome Support
Awesome Support is a customer support and help desk plugin fully combined with your WordPress website. It allows users to submit keys from the front end, supports key importing from other platforms, and automatically assigns keys based on workload. While lacking built-in analytics and reporting.
Awesome Support presents a free plan with unlimited keys, making it a budget-friendly choice.
Pros:
– Free plan with unlimited tickets.
– Integration with Easy Digital Downloads and WooCommerce.
Cons:
– Absence of built-in analytics.
– Reported security issues in the past.
Why we recommend Awesome Support
For users on a tight budget, Awesome Support provides a free plan with essential features. Plans start at $149 per year for unlimited tickets and agents.
Freshdesk
Freshdesk, a well-known cloud-based help desk provider, offers an authorized plugin for WordPress combinations.
The Freshdesk plugin includes a help widget for submitting tickets directly on your website, transforming WordPress comments into Freshdesk access. With multi-channel support, automation, and a knowledge base, Freshdesk provides an effective customer support answer.
Pros:
– Multi-channel support across email, chat, phone, web, and social media.
– Automation capabilities and 24/7 email support.
Cons:
– Requires a Freshdesk account.
– Limited analytics compared to some alternatives.
Why we recommend Freshdesk
Freshdesk’s free plugin and feature-rich software make it an appealing choice for users on a budget. The basic software plan starts at $15 per month, with omnichannel plans at $79 per month (billed annually).
KB Support
KB Support is a unique WordPress helpdesk plugins featuring an intuitive ticket management system.
It enables easy management of support queries, assignment of support staff, and progress tracking. With a built-in knowledge base, ticket submission forms, and file attachment capabilities, KB Support provides a well-rounded solution.
Pros:
– Detailed analytics and reports on support requests.
– Integration with EDD and WooCommerce.
– Guest ticket submission, spam protection, and auto-ticket assignment.
Cons:
– Limited customization options.
– Integration with a limited number of third-party tools.
Why we recommend KB Support:
KB Support is a suitable WordPress helpdesk plugins for small businesses, offering a free version with essential features. Pricing starts with a free version, followed by a $74 per year Starter plan and a $102 per year Professional plan.
SupportCandy
SupportCandy is a premium WordPress plugin facilitating the creation of a functional customer support system. With ticket submission on the front end, email templates, custom fields, and reporting features, SupportCandy offers a comprehensive solution.
Pros:
– Advanced custom filter and search functionality.
– Private notes for internal communication.
– Knowledge base creation.
Cons:
– Limited analytics.
– Occasional bugs reported.
– Premium plan is expensive.
Why we recommend SupportCandy:
SupportCandy is the best WordPress helpdesk plugins suitable for businesses with large support teams requiring internal communication. Plans form at $79 per year for the Individual plan and $149 per year for the Experienced plan.
Nextiva
Nextiva, a famous cloud-based contacts company, provides help desk software for developing, managing, and following support keys. It includes features just as a knowledge base, a self-service portal, and integration with other communication tools.
Pros:
– Built-in reports and analytics.
– VOIP phone system, CRM, video conferencing, and more.
– SMS marketing capabilities.
Cons:
– No WordPress dashboard ticket management.
– Learning curve for beginners.
Why we recommend Nextiva
Nextiva offers an all-in-one communication tool, making it an ideal choice for users seeking comprehensive support features. Plans start from $17.95 per user per month.
Conclusion
Choosing the best WordPress helpdesk plugins for your WordPress site depends on your specific needs and budget. Whether you prioritize robust automation, all-in-one functionality, email support excellence, budget-friendliness, or feature-rich cloud-based support, there’s a solution tailored for you.
In addition to the highlighted plugins, other tools like LiveChat, WPForms, MonsterInsights, and more can further enhance customer support on your website.
Frequently Asked Questions
What is the best live chat software for WordPress?
LiveChat is the top live chat software, offering support apps for convenient usage on laptops, tablets, and mobile devices.
How do I create a knowledge base for my website?
Creating a knowledge base is easily achievable with WordPress helpdesk plugins like Heroic KB, facilitating the establishment of a comprehensive help center.
How do I track my customer support performance?
Most WordPress helpdesk plugins come prepared with reporting elements, allowing you to monitor and improve customer support performance through metrics such as ticket volume, response time, and resolution time.
