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Privacy Policy

WHAT IS THIS PRIVACY POLICY FOR?

This privacy policy is served by Universal Textiles UK Ltd trading as Pertemba and governs the privacy of its users who choose to use our services. The policy sets out the different areas where user privacy is concerned and the way Pertemba processes, stores and protects user data and information will also be detailed within this policy.

WHAT INFORMATION WE COLLECT, WHY AND HOW WE USE IT?

Pertemba will not collect or use any information not necessary to fulfilling your order.

Why We Use It:

  • Fulfill the delivery of your order
  • Fraud prevention checks

Why we use it:

  • Communication of order updates

Why we use it:

  • Provide customer support
  • Staff training

SHARING YOUR INFORMATION

We do not, and will not, sell any of your personal data to any third party including but not limited to your name, address, email address or any payment information.

 

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies essential to our operations to get your purchases to you, such as delivery companies
  • Professional service providers, such as CRM providers who help us run our business.

 

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you and complies with all relevant data transfer security protocols.

KEEPING YOUR INFORMATION

We will hold on to your information for as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Service team) for as long as is necessary to provide support-related reporting and trend analysis only.

 

Information will only be kept if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

YOUR RIGHTS

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office (https://ico.org.uk/)

If you want to exercise your rights, have a complaint, or just have questions, please contact us at dataprotection@pertembaglobal.com

CHANGES TO THIS POLICY

We keep our privacy notice under regular review. This privacy notice was last updated 1st November 2021.